FACTS & QUESTIONS:
Q: Who can play?
A: Anyone. Even children as young as 5 have enjoyed participating with their family. If any member of the party is under the age of 14, then they must be accompanied by someone 18 years of age or older. Anyone ages 4 and under must be in with the same group who has the room fully booked for only themselves. Also a waiver must be completed by all players, each time they play. Those under 18 will need a parent or guardian to sign our waiver form on their behalf (You can download the "Waiver Form" by clicking the button below). We also have 2 rooms that are wheelchair accessible.
Q: Are we really locked in?
A: No. The door you enter the room from will always be unlocked, or an emergency key is provided.
Q: Once the game begins, can I leave without completing?
A: Yes, of course. Any participant can leave the room at any time. Use the washroom and return, but the time does not stop.
Q: What do we need to do to prepare?
A: Nothing. Arrive 15 minutes before your booked game time to receive your briefing. Please note though, that all late arrivals may result in less time in the room or a cancellation of the reservation, and no refunds will be issued. Also you do not need to wear anything special and there is nothing you are required to bring with you. There is nothing you can do ahead of time to help you.
Q: What can I bring in the room?
A: No phones, cameras, smart watches, or any other recording devices are permitted in the room. Participants will be provided with a secure locker for coats and valuables, free of charge.
Q: What if we are stumped?
A: Game masters will provide you with up to two clues per game to assist participants when requested.
Q: Do you offer corporate events or group rates?
A: Yes. Please contact us at [email protected] or 780-539-3799 for more information. Times are available outside of normal business hours.
Q: How do I book?
A: It is recommended that you call or book online to reserve your room to avoid disappointment, however walk ins are welcome.
Q: Will we have the room to ourselves?
A: Each room has a capacity of 6-8 players, depending on the room you choose. If your party has a minimum of 4 players, then you can have the room privately. If there are less than 4 players, then other participants may reserve those spots and join your team. You can also reserve a room privately with less than 4 players if your group covers the minimum cost of 4 players. Make sure to choose the “private booking” option when making your reservation online, or tell one of our associates when making your booking over the phone.
Q: What is your cancellation policy?
A: Once it is less than 24 hours before your scheduled game time, the booking customer is responsible to pay for all the spots in the reservation.
A: No. The door you enter the room from will always be unlocked, or an emergency key is provided.
Q: Once the game begins, can I leave without completing?
A: Yes, of course. Any participant can leave the room at any time. Use the washroom and return, but the time does not stop.
Q: What do we need to do to prepare?
A: Nothing. Arrive 15 minutes before your booked game time to receive your briefing. Please note though, that all late arrivals may result in less time in the room or a cancellation of the reservation, and no refunds will be issued. Also you do not need to wear anything special and there is nothing you are required to bring with you. There is nothing you can do ahead of time to help you.
Q: What can I bring in the room?
A: No phones, cameras, smart watches, or any other recording devices are permitted in the room. Participants will be provided with a secure locker for coats and valuables, free of charge.
Q: What if we are stumped?
A: Game masters will provide you with up to two clues per game to assist participants when requested.
Q: Do you offer corporate events or group rates?
A: Yes. Please contact us at [email protected] or 780-539-3799 for more information. Times are available outside of normal business hours.
Q: How do I book?
A: It is recommended that you call or book online to reserve your room to avoid disappointment, however walk ins are welcome.
Q: Will we have the room to ourselves?
A: Each room has a capacity of 6-8 players, depending on the room you choose. If your party has a minimum of 4 players, then you can have the room privately. If there are less than 4 players, then other participants may reserve those spots and join your team. You can also reserve a room privately with less than 4 players if your group covers the minimum cost of 4 players. Make sure to choose the “private booking” option when making your reservation online, or tell one of our associates when making your booking over the phone.
Q: What is your cancellation policy?
A: Once it is less than 24 hours before your scheduled game time, the booking customer is responsible to pay for all the spots in the reservation.
